ALVI REPAIRS – B2B TRADE TERMS AND CONDITIONS

These Terms and Conditions govern the provision of device repair services by Alvi Repairs ("We", "Us", "Our") to corporate, trade, and business clients ("The Client", "You", "Your"). By submitting a Trade Account Application or sending a device to us, you agree to be bound by these terms.

  1. NO MONTHLY COMMITMENT & ACCOUNT ELIGIBILITY
    1.1 The Alvi Trade Account carries no monthly subscription fees or minimum order commitments.
    1.2 We reserve the right to verify company registrations via Companies House and decline trade account access to unverified entities or general retail consumers.

  2. INBOUND & OUTBOUND SHIPPING
    2.1 We provide pre-paid, fully insured shipping labels (via Royal Mail or our designated courier) for inbound transit.
    2.2 The Client is strictly responsible for ensuring that devices are packaged securely in protective padding. Alvi Repairs accepts zero liability for devices damaged during inbound transit due to inadequate or negligent packaging by the Client.
    2.3 Outbound delivery of repaired devices will be handled via trackable next-day delivery (via DPD or our designated courier) and is fully covered by us on all successful, paid repairs.

  3. DIAGNOSTIC FEES & "NO-FIX" POLICY
    3.1 In the event that a device is deemed beyond economical repair (BER), or if the Client chooses not to proceed with a repair after a diagnostic assessment has been completed, a flat Diagnostic & Logistics Fee of £25.00 per device will be charged.
    3.2 This fee covers our technician's testing time and the cost of two-way premium shipping logistics.

  4. PAYMENT TERMS & ONLINE CHECKOUT
    4.1 Alvi Repairs operates on a "Pay Before Return" model for all standard Trade Accounts.
    4.2 Once a device repair is completed and successfully tested, the Client will receive an email notification containing a secure link to the online final payment page.
    4.3 Authorised trade discount codes must be manually entered by the Client at this final checkout stage before completing payment.
    4.4 Repaired devices will only be dispatched via outbound next-day courier once full payment has been successfully processed and cleared online.
    4.5 At our sole discretion, clients with a consistent history of volume orders may be invited to apply for Net-14 Monthly Invoicing terms at a later date.

  5. DATA SECURITY & PRIVACY
    5.1 Alvi Repairs strictly adheres to UK GDPR guidelines. We treat all corporate and personal data stored on client devices as highly confidential.
    5.2 Our technicians perform hardware-level repairs and will not access internal device data storage unless explicitly required for software troubleshooting requested by the Client.
    5.3 The Client maintains sole responsibility for backing up sensitive data prior to shipping devices. Alvi Repairs is not liable for any data loss occurring during the testing or repair process.

  6. 12-MONTH LIMITED TRADE WARRANTY
    6.1 All component parts fitted by us and the associated repair labour are backed by a 12-Month Limited Warranty starting from the date of return delivery.
    6.2 This warranty strictly and exclusively covers:

  • Manufacturing defects or faults within the newly installed replacement parts.

  • Clear technician labour or installation mistakes made during the assembly process.
    6.3 The warranty strictly excludes and does not cover:

  • Subsequent accidental damage, physical drops, pressure cracks, or screen bleeding.

  • Liquid ingress, water exposure, or moisture damage.

  • Software issues unrelated to the physical hardware repair.

  • Any unauthorised third-party tampering, internal inspections, or subsequent repair attempts by the Client's internal team or another technician.
    6.4 If a device is returned under warranty and our inspection reveals the fault is due to accidental damage or client misuse rather than a parts defect or labour mistake, a standard diagnostic fee and return shipping charges will apply.

  1. LIMITATION OF LIABILITY
    7.1 While we make every effort to complete repairs within a 24-48 hour window, turnaround times are estimates and not legally binding. Alvi Repairs is not liable for any operational downtime or consequential financial loss suffered by the Client due to courier delays or complex repair extensions.